Welcome to Nicotine UK (“we”, “us”, “our”). This Refund and Return Policy explains your rights and obligations concerning returns and refunds for products purchased from our website in compliance with UK laws.

Your Right to Cancel

If you are a consumer (i.e., acting outside the course of your business), you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model cancellation form, but it is not obligatory.

Contact Information for Cancellations:

By email: [email protected]
By visiting this page on our website: Contact Us
By post: Not Blowing Smoke Limited, 21 Church Street, Godalming, Surrey, GU7 1EL

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than:

14 days after the day we receive back from you any goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned the goods, or
If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of Goods

You shall send back the goods or hand them over to us at:

Not Blowing Smoke Limited, 21 Church Street, Godalming, Surrey, GU7 1EL

without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the Right to Cancel

The right to cancel does not apply to:

Goods that are made to your specifications or are clearly personalised.
Goods which are liable to deteriorate or expire rapidly.
Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Goods which are, after delivery, according to their nature, inseparably mixed with other items.

Faulty or Damaged Goods

If you have received a faulty or damaged item, please contact us immediately so that we can assist you with a return or exchange. You have the right to a refund, repair, or replacement for up to 6 months from the date of purchase if your goods are faulty. After 6 months, you may still be entitled to a repair or replacement if it is reasonable to expect the product to last longer.

Contact Us

If you have any questions about this Refund and Return Policy, please contact us:

By email: [email protected]
By visiting this page on our website: Contact Us
By post: Not Blowing Smoke Limited, 21 Church Street, Godalming, Surrey, GU7 1EL

This Refund and Return Policy was last updated on 08/07/2024.